Providers are responsible for their own insurance. Providers cleared for home jobs must hold public liability insurance and upload the certificate for review. "Insured" on a profile means we have seen a valid certificate.
MyLevelUpHQ does not itself insure jobs, property or people. Claims about damage or injury are made against the provider's insurance, and we will share the job record, proof and messages to support a claim.
Providers should photograph any existing damage before starting, and anyone involved should report incidents in the app within two hours.