MyLevelUpHQ
Legal
Version 1.0 · effective 23 September 2026
Terms of service
What you agree to by using MyLevelUpHQ
Client terms
Booking, cancellation, completion and refunds
Provider terms
Independent contractor status, conduct, payouts
Acceptable use
Off-platform contact, offensive content, fraud
Fee schedule
The house fee, when it applies and when it does not
Escrow & payout terms
Segregated funds, release triggers, Wednesday runs
Cancellation & no-show policy
The fee engine, in full, with worked examples
Dispute resolution
Evidence windows, proposed splits, escalation
Tax information
Provider self-assessment, invoices, VAT handling
Privacy policy
What we hold, why, and for how long
Cookies & tracking
No ad networks, no data brokers
Your data rights
Access, correction, deletion, portability
Retention schedule
Every class of data and its lifetime
Safety policy
Home jobs, safety exits, incident handling
Vetting & background checks
What is checked, by whom, and how often
Insurance & coverage
What is covered, limits and exclusions
Complaints procedure
How to raise one and what happens next
Licences & registrations
Operating entity, money-services partner
Modern slavery statement
Our approach and supply-chain checks
Legal contact
Service of process and formal notices