MyLevelUpHQ is operated by Marketercore Ltd (company number [company number], registered at [registered address]). "We", "us" and "MyLevelUpHQ" mean Marketercore Ltd. "You" means the person using the app.
MyLevelUpHQ is a marketplace. Clients describe a problem or a task; independent coaches and contractors ("providers") offer to do it. We run the app, verify identities, hold payments in escrow and help resolve disputes. We are not the employer of any provider and we do not perform the work ourselves.
Clients verify their identity before booking and providers before taking work. Checks are run by our identity partner. We may ask for more evidence at any time and may refuse or close an account that cannot be verified.
When a client submits a job the price is taken and held in escrow. It is released to the provider only when the client confirms the work, when 72 hours pass after delivery with no response, or when a dispute is decided. MyLevelUpHQ's fee is 15% of the amount released to the provider. The Client terms, Provider terms, Fee schedule and Escrow & payout terms form part of these terms.
Contact details are screened out of messages. Arranging to take a job, or payment for it, off the platform to avoid the fee or escrow is not allowed and can lead to suspension.
Providers are responsible for the quality and safety of their own work. To the extent the law allows, our liability to you for any claim is limited to the fees we earned from the job in question. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
You can close your account at any time from Support. We may suspend or close an account that breaks these terms or the Acceptable use policy, or where we must do so by law. Money already in escrow is settled under the Escrow & payout terms.
We will give at least 30 days' notice in the app of material changes. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Questions: support@myleveluphq.com, or Message support in the app.