Who is responsible
Marketercore Ltd is the controller of your personal data. Contact us through Message support or at support@myleveluphq.com.
What we collect
- Account details: name, email, mobile number, password (stored only as a one-way hash).
- Verification results from our identity partner. We receive the result, not your ID images.
- Jobs, messages, photos, proof of delivery, reviews and receipts.
- Location while a job is in progress, if you allow it.
- Payment records. Card details are held by Stripe, never by us.
- Device and sign-in records used to keep your account secure.
Why we use it
- To run the service and the contract between clients and providers.
- To keep people safe and prevent fraud (identity checks, message screening, incident handling).
- To meet legal duties such as accounting and tax records.
- To send service messages. We send marketing only if you opt in.
Who we share it with
The other party to your job sees what they need (a provider sees a client's first name and initial; neither sees the other's phone number). Service providers who process data for us: Stripe (payments), PayPal and Payoneer (provider payouts, if chosen), Persona (identity checks), Twilio (SMS codes), Resend (email), Anthropic (the AI assessment, which receives your answers but not your identity), and our hosting provider. We never sell your data.
How long we keep it
See the Retention schedule. In short: identity documents are deleted 30 days after a decision, financial and audit records are kept 7 years, messages 24 months after a job settles, location traces 90 days.
Your rights
You can access, correct, export or delete your data, and object to profiling. See Your data rights.
What we use
One essential cookie that keeps you signed in. It is secure, cannot be read by scripts, and expires when your session ends. The app also stores your preferences (such as your last screen) on your device.
What we do not use
No advertising cookies, no cross-site tracking, no analytics that sell or share your data, and no data brokers. Because we only use essential storage, there is nothing to opt out of.
Your rights
- Access: a copy of the data we hold about you.
- Correction: fix anything inaccurate.
- Deletion: we delete your data unless the law requires us to keep it; if so, we tell you which rule and until when.
- Portability: your jobs, receipts and reviews in a machine-readable format.
- Objection: stop automated matching based on your profile; you can still search manually.
- Withdraw consent for anything based on consent, such as marketing.
How to ask
Message support in the app or email support@myleveluphq.com. We may verify your identity first. We reply within 30 days.
Complaints
If you are unhappy with how we handle your data, tell us first. You can also complain to the Information Commissioner's Office (ico.org.uk), or to the data-protection authority where you live.
How long we keep each kind of data
- Identity check results: the decision is kept; any documents we receive are deleted 30 days after the decision.
- Financial records (payments, payouts, fees): 7 years, as accounting law requires.
- Audit log: 7 years, append-only.
- Messages: 24 months after the job settles; attachments 90 days.
- Location during jobs: 90 days, reduced to start and end points after 7 days.
- Safety incidents: 6 years, kept to the facts of the incident.
- Marketing consent: until you withdraw it, plus 3 years to prove it was withdrawn.
- Account data: deleted when you close your account, except where a rule above applies.