Who we are
MyLevelUpHQ is operated by Marketercore Ltd (company number [company number], registered at [registered address]). "We", "us" and "MyLevelUpHQ" mean Marketercore Ltd. "You" means the person using the app.
What MyLevelUpHQ does
MyLevelUpHQ is a marketplace. Clients describe a problem or a task; independent coaches and contractors ("providers") offer to do it. We run the app, verify identities, hold payments in escrow and help resolve disputes. We are not the employer of any provider and we do not perform the work ourselves.
Your account
- You must be 18 or over and able to enter a binding contract.
- Give accurate details and keep them up to date. Client and provider accounts are separate.
- Keep your password private. You are responsible for activity on your account until you tell us it has been compromised.
- One person, one account. Accounts cannot be sold or transferred.
Verification
Clients verify their identity before booking and providers before taking work. Checks are run by our identity partner. We may ask for more evidence at any time and may refuse or close an account that cannot be verified.
Bookings and payment
When a client submits a job the price is taken and held in escrow, together with Fees, the card processing cost shown before paying. It is released to the provider only when the client confirms the work, when 72 hours pass after delivery with no response, or when a dispute is decided. MyLevelUpHQ's fee is 15% of the amount released to the provider. The Client terms, Provider terms, Fee schedule and Escrow & payout terms form part of these terms.
Staying on the platform
Contact details are screened out of messages. Arranging to take a job, or payment for it, off the platform to avoid the fee or escrow is not allowed and can lead to suspension.
Our liability
Providers are responsible for the quality and safety of their own work. To the extent the law allows, our liability to you for any claim is limited to the fees we earned from the job in question. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
Suspension and closing your account
You can close your account at any time from Support. We may suspend or close an account that breaks these terms or the Acceptable use policy, or where we must do so by law. Money already in escrow is settled under the Escrow & payout terms.
Changes and governing law
We will give at least 30 days' notice in the app of material changes. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Questions: support@myleveluphq.com, or Message support in the app.